Your personal data belongs to you. This page clearly explains how your data is collected, used, and protected at CasinoFilm — no fine print, no surprises.
"Your data will never be sold to third parties. At casinofilm, your information is used solely to serve you."
CasinoFilm only collects information that is strictly necessary to provide our services. No excessive or unnecessary data is requested.
All data stored on our servers is encrypted. No unauthorized party can view or modify your information.
You have the right to view, correct, and delete your personal data at any time. Submit a request whenever you need to.
Selling your email, phone number, or any personal information to third parties is strictly prohibited under casinofilm's policy.
Casinofilm operates in accordance with GDPR and international data protection standards.
Our Privacy Policy is reviewed and updated regularly to keep pace with changes in technology and applicable law.
Please note: By using any CasinoFilm service, you agree to this Privacy Policy. You will be notified by email of any changes to the policy.
This Privacy Policy applies to the casinofilm.net website and all its services. CasinoFilm takes the privacy of Bangladeshi users very seriously.
Whether you're creating an account, playing games, making a deposit, or reaching out to customer support — you have the right to know how your information is being used at every step. This document is the foundation of that commitment.
We believe transparency is the foundation of trust. This policy is written in plain, straightforward language — free of legal jargon — so everything is clear from the start.
CasinoFilm collects three types of information:
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity-Related | Name, date of birth, national ID | During registration & KYC verification |
| Contact Information | Email address, mobile number | When creating an account |
| Financial Information | Mobile banking number, transaction history | On deposits & withdrawals |
| Technical Data | IP address, device type, browser | While using the site |
| Behavioral Data | Game history, preferences, login timestamps | Platform Usage |
What We Do Not Collect: CasinoFilm does not directly collect or store your full bank account details, card numbers, or PINs. All sensitive payment information is handled through certified third-party payment gateways.
CasinoFilm uses your information only for the following purposes:
Your information is never used for any purpose beyond those listed above. Any marketing or promotional communications require your prior consent.
CasinoFilm does not sell your information to third parties. However, there are certain circumstances under which your data may be shared:
Our Clear Commitments: CasinoFilm never sells or rents your information to advertising agencies, data brokers, or any commercial third party.
Technical measures CasinoFilm has put in place to protect your data:
How long your data is retained: Your data is retained for as long as your account remains active. Following account closure, certain information may be kept for up to 5 years to meet legal obligations, after which it is securely deleted.
CasinoFilm uses cookies on its website. Cookies are small text files saved to your browser that help enhance your experience.
Types of cookies we use:
You can manage or block cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
As a CasinoFilm member, you have the following rights:
You may request details on what information CasinoFilm holds about you.
Request corrections to any inaccurate or outdated information.
You may request that your data be deleted after your account is closed.
You may object to the use of your data for specific purposes.
You may request a copy of your personal data in a commonly used format.
Unsubscribe from promotional emails or SMS at any time.
To exercise your rights: Help Centervia privacy@casinofilm.netto send us an email. Most requests are responded to within 30 days.
CasinoFilm is strictly for individuals aged 18 and above. Account registration is not available to anyone under 18.
If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If a parent or guardian suspects their child has created an account, please contact us directly at Help Centerto get in touch.
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:
If this policy is updated, you will be notified in advance at your registered email address. Changes take effect from the date the updated policy is published.
Withdrawing at CasinoFilm is straightforward, but there are a few steps to follow:
Step 1 — Account Verification: Before your first withdrawal, identity verification (KYC) must be completed. This requires uploading a photo of your national ID. Once verified, you won't need to do it again.
Step 2 — Withdrawal Request: Log in to your account, go to the Withdraw section, enter the amount and your preferred payment method (Mobile Pay/Nagad), then submit.
Processing Time:
For withdrawal issues, contact us directly at Help CenterLet us know via live chat.
Account locks and login issues can occur for a number of reasons. Please check the following first:
Common Causes & Solutions:
For a quick resolution: Help CenterContact us via live chat using your registered email or mobile number. Most issues are resolved within minutes.
To self-lock your account (as part of responsible gaming) Responsible Gaming View page.
Your privacy is our top priority. Register now and enjoy gaming in a safe, secure environment.